Square6 Group worked with the Northern California Claims Administration (NCCA) of Kaiser Permanente (KP) - the division that handles all non-referred claims for KP's 3.5M northern California members. For the NCCA, Square6 Group worked in conjunction with the division director to review operating practices and develp new operational plans for the processing of claims and management of the 200 employees of the NCCA. It was estimated that these plans saved approximately 10% of operational costs and established a baseline for further operational restructuring.